Returns and Remedy Policy

Diesel Performance Mechanical Pty Ltd (“The Seller”) offers a range of products via online sales of custom products and is a reseller of other third-party manufacturers products.

Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem/defect with a product covered by consumer guarantees. 

“The seller” does not offer refunds or returns for change of mind, found it cheaper elsewhere and/or incorrect selection during buying phase by the consumer (meaning you bought the wrong product – although in this case please contact us to discuss options).

If selection of the wrong products was made during the buying phase by the consumer, and they would like to discuss their options, please contact “the seller” to discuss and if a return or replacement option is offered by “the seller” (although not guaranteed as incorrect selection is not covered by the ACCC consumer guarantees), the consumer must return the product and original packaging and is responsible for the costs of the return postage and the costs of the new postage for the exchange product.

If a product is found to be defective, please refer to our Warranties and Guarantees Policy.

“The Seller” aims to provide accurate descriptions on all online products although if a description is incorrect at time of purchase, please contact “the seller” to discuss options, and “the seller” will confirm the product description content.

Diesel Performance Mechanical

Phone Number:  07 5483 9781 

Address:  45 Excelsior Road,  Gympie, Queensland 4570